Return & Refund Policy

Thank you for shopping at Sweet Fashion Wholesale. This Return & Refund Policy applies to purchases made through our official website:

https://sweetfashionwholesale.shop

Our store offers women's fashion products, including women's clothing sets, tops, bottoms and related fashion apparel.

We aim to provide customers with a clear and fair return and refund process. This policy applies to all orders placed through our website and is subject to applicable consumer protection laws, including mandatory consumer rights applicable in the European Union and Italy.

1. 30-Day Return Period

For eligible products, customers may request a voluntary return within 30 calendar days after receiving their order.

The 30-day period begins on the date the order is delivered to the customer or to another person designated by the customer.

To request a return, customers must contact us before sending products back.

Email: info@sweetfashionwholesale.shop

The 30-day commercial return period is provided in addition to any mandatory statutory rights that may apply to customers under applicable consumer protection law.

Nothing in this policy limits or removes mandatory consumer rights.

2. European Union Statutory Withdrawal Rights

If you are a consumer located in the European Union and purchase products online, you may generally have a statutory right to withdraw from the purchase contract within 14 days without giving a reason, subject to applicable legal exceptions.

The withdrawal period generally begins on the day you, or a person designated by you other than the carrier, receives the goods.

If you exercise a statutory withdrawal right, the applicable legal requirements regarding notification, return of goods and refunds will apply.

Where applicable law provides a right of withdrawal that is more favorable than the commercial return terms in this policy, the statutory right will prevail.

3. Condition of Returned Products

For a standard change-of-mind return, products should be returned in a condition suitable for resale.

Generally:

• Products must be unworn and unused.

• Products must not have been washed, dry-cleaned, altered, tailored, repaired or modified.

• Products must be free from stains, makeup marks, perfume or deodorant residue, pet hair, smoke odors and other signs of use.

• Original product tags and labels should remain attached where reasonably applicable.

• Original packaging, accessories and components should be included where reasonably applicable.

• Customers should handle products only as necessary to inspect their nature, characteristics and functionality.

A customer may be responsible for any reduction in the value of goods resulting from handling beyond what is reasonably necessary to inspect the goods, to the extent permitted by applicable law.

4. Non-Returnable Products

Certain products may not qualify for the voluntary commercial return program where permitted by law, including:

• Personalized or customized products;

• Products specifically identified as final sale;

• Products that have been materially damaged after delivery by the customer;

• Products that have been altered, tailored or modified at the customer's request;

• Products that cannot reasonably be resold because of customer-caused damage or use.

These exclusions do not affect mandatory statutory consumer rights relating to defective, non-conforming or incorrectly supplied products.

5. How to Request a Return

Before returning a product, please contact our customer service team at:

info@sweetfashionwholesale.shop

Please provide:

• Your full name;

• Order number;

• Email address used for the order;

• Name of the product or products you wish to return;

• Reason for the return;

• Photographs where the return concerns damage, defects or incorrect merchandise.

Our customer service team will review your request and provide return instructions.

Please do not send products to an address obtained from an unrelated website or third party.

6. Damaged, Defective or Incorrect Products

If you receive an item that is damaged, defective, materially different from its description, or incorrectly supplied, please contact us as soon as reasonably possible.

Please provide:

• Your order number;

• A description of the problem;

• Clear photographs of the product;

• Photographs of the external packaging where relevant.

After reviewing the circumstances, we will provide an appropriate remedy in accordance with applicable law.

Depending on the circumstances and applicable legal requirements, the remedy may include repair, replacement, price reduction or refund.

7. Return Shipping Costs

We provide free shipping on eligible orders.

Free delivery does not automatically mean that return shipping for a change-of-mind return is free.

For voluntary returns that are not caused by a defective, damaged or incorrectly supplied product, the customer may be responsible for reasonable return shipping costs, where permitted by applicable law and where the customer was properly informed of such costs.

Where a return is required because the product is defective, damaged before delivery or incorrectly supplied, we will bear the applicable return costs as required by law.

8. Return Inspection

Returned products may be inspected after receipt.

The inspection may consider:

• Product condition;

• Signs of wear or use;

• Washing or alteration;

• Missing components;

• Tags and packaging;

• Damage caused after delivery;

• Whether the product corresponds to the original order.

Any assessment will be made consistently with applicable consumer protection law.

9. Refunds

Once an eligible return has been received and approved, the applicable refund will be processed to the original payment method used for the purchase, unless applicable law requires another method.

Refund timing may depend on the payment provider, bank, card issuer or other financial institution.

We are not responsible for delays caused solely by a customer's bank or payment provider after we have initiated the refund.

Where a statutory withdrawal right applies, refunds will be handled within the legally required timeframe.

10. Exchanges

Customers who wish to change the size, color or style of an eligible product may contact us at:

info@sweetfashionwholesale.shop

Exchanges are subject to stock availability.

If the requested replacement is unavailable, an eligible refund may be offered instead.

For defective or incorrectly supplied products, remedies will be provided in accordance with applicable law.

11. Order Cancellation

If you wish to cancel an order before shipment, contact us as soon as possible at:

info@sweetfashionwholesale.shop

We will make reasonable efforts to stop fulfillment before the order is shipped.

Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible. In such circumstances, customers may use the applicable return or withdrawal procedure after delivery.

Nothing in this section limits any mandatory statutory cancellation or withdrawal rights.

12. International Returns

Customers ordering from outside Italy or the European Union may be responsible for return shipping charges, customs procedures, import duties, taxes or other charges associated with returning goods, except where applicable law requires otherwise.

Customers should not send an international return without first contacting our customer service team.

13. Statutory Consumer Rights

This policy does not exclude, restrict or replace mandatory consumer rights.

For customers in the European Union, statutory consumer protections may include rights concerning:

• Withdrawal from distance contracts;

• Conformity of goods;

• Repair or replacement;

• Price reduction;

• Refunds;

• Other remedies required by applicable law.

Where applicable law provides rights that are more favorable than this policy, the applicable law will prevail.

14. Policy Updates

We may update this Return & Refund Policy from time to time.

The latest version will be published on:

https://sweetfashionwholesale.shop

The policy applicable to an order will generally be the version in effect when the order was placed, subject to mandatory legal requirements.

15. Contact Information

Sweet Fashion Wholesale

Website: https://sweetfashionwholesale.shop

Email: info@sweetfashionwholesale.shop

Phone: +39 06 2343 30991

Business Address:

VIA ILDEBRANDO DELLA GIOVANNA, N. 157 F
ROMA (RM), Italy

For return, refund, exchange or cancellation questions, please contact us using the information above.